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Operations Controller (RSAF)

Saudi Arabia

Job description

Draken Europe are recruiting for an Operations Controller. The Operations Controller will intially be based at a Draken operational base in the UK and will then deploy full-time to the Kingdom of Saudi Arabia for the duration of their employment.

They will:

  • Facilitates the effective delivery of the flying programme for all Flight Operations in KSA under the guidance of the Ops Control Leadership Team.
  • Coordinates all of Draken Europe’s Operations activities at their respective base, including deployed operations.
  • Conduct legal and compliant Aircrew and Aircraft Rostering when required.
  • Builds strong working relationships and effectively communicates with the various customer Points of Contact (internal and external) to ensure safe and compliant delivery of contracted services.
  • Is the initial focal point for emergency response and undertake any immediate actions as required by the company Emergency Response Plan.
  • Undertakes out of hours callout for aircraft detached from the MOB (additional renumeration).

Key Responsibilities:


  • Operate in accordance with Draken Europe’s Health and Safety Management System Manual. Identify where the SHE Standards are applicable to appointed operations/tasks and apply safe systems of work that have been identified.
  • Ensure that all activities are conducted compliantly and in accordance with Standard Operating Procedures and all regulatory and legislative requirements.
  • Responsible for undertaking the required actions in response to an accident/emergency and in accordance with procedures laid down in the company Emergency Response Plan and relevant Operations Manuals.


  • Under the direction and guidance of the Team Leader and Operations Manager, coordinate the day-to-day operation ensuring performance targets are met and the operation is deployed safely and efficiently.
  • Ensure that any policy breaches are reported to the Team Leader and Operations Manager.
  • Liaise with customer organisations, including local aerodromes, to effect operational delivery (external).
  • Liaise with relevant agencies/personnel on the execution of the flying program, maintenance of aircraft and management of aircrews (internal).
  • Monitor aircraft inflight, responding to any issues as they arise and providing information to the relevant persons (delays or technical issues).
  • Be the Operations lead for coordination and planning of detachments away from the Main Operating Base (MOB).
  • Assist with the consolidation and reporting of KSA operational performance KPIs to the Operations Manager and Team Leader.


  • Monitor and maximise operational performance and revenue within the scope of the role.
  • Proactively seek efficiency gains through continuous improvement.
  • Perform any other role specific tasks as required by the Team Leader and the Operations Manager.

As an Operations Controller your experience, qualifications and skills should ideally include:

Qualifications and Experience

  • Minimum of 3 years experience within an aviaition environment.
  • Strong academic achievement, typically higher education standard (A-Level) or equivalent (essential).
  • Knowledge of civilian and military aviation rules and regulations (essential).
  • SC clearance (essential)
  • Knowledge of flight planning software, crew planning and rostering systems (desirable).
  • Exposure to both military and commercial aviation sectors (desirable).
  • Experience of managing and controlling mulitple resources within a dynamic and fluid environment.
  • Have a proven record of managing change (desirable)
  • Knowledge and experience of working/operating in the Middle East (desirable)

Skills and Behaviours

  • Highly numerate and able to demonstrate good analytical skills.
  • Self-starting and motivated individual with a high level of interpersonal skills.
  • Strong IT literacy and is a capable user of Microsoft Office Suite, with particular experience with MS Word/Excel/Powerpoint.
  • Works on own initiative, requiring minimal guidance from their Manager.
  • Continually and pro-actively seeks new ways of working to improve overall business performance.
  • Possess effective verbal and written communication skills with the ability to adapt communication style to suit different audiences.
  • High level of energy and self motivation, often working under pressure and to tight deadlines.
  • Needs to be articulate and have the ability to build credible trusting relationships.

Draken Europe

Draken combines advanced technology with a diverse range of aircraft platforms and highly skilled people to deliver mission-critical global aviation solutions for government customers worldwide.

Our end-to-end capabilities include customised Operational Readiness Training, Aircraft MRO & Engineering, Specialised Helicopter Training as well as Search & Rescue and Surveillance services.

Our differences make us stronger. For example, we need people from both commercial and military backgrounds to keep our services reliable yet challenging. In the same way we need people of different ethnicity, backgrounds, gender, sexual orientation, gender identity, religious and non-religious beliefs. For no other reason than it makes our organization perform better.

It’s this diversity of perspective and talent that delivers our values and enables our success, as a diverse mix of voices leads to better discussions, decisions and outcomes for everyone.

We believe that diversity is bringing your own unique perspective to the conversations, inclusion is having a voice and engagement is having that voice heard.

Intolerance, which we condemn in any form, has no place in our Company, and we all have a responsibility to ensure that we treat each other fairly and with respect.

We want a culture where everyone who joins feels they have opportunities to succeed and grow, and operate in an environment where they can be authentic.

We are also an Armed Forces friendly organisation, and as part of our commitment to the Armed Forces Covenant, welcome applications from veterans and services spouses and partners who met the criteria in our job specifications.

In line with our Disability Confident Commitments, we provide reasonable adjustments to facilitate our interview process, please liaise with us if any reasonable adjustments are required.

Draken Europe employees must hold or be able to hold a minimum award of SC (Security Cleared), granted by the UK Security Vetting agency. Draken Europe will sponsor and guide employees through the vetting process with our internal security vetting experts.

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