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Application Support Analyst


Job description

Draken Europe offers exciting careers that matter.

We believe that mission success does not start with the mission itself. It begins with our people.

The Role

We are currently recruiting for for an Application Support Analyst to enable and support the organisation for service delivery of business applications in the enterprise (maintenance, implementation, decommissioning).

Key Responsibilities include:

• Ensure that any work done reflects the company’s policy to put safety ahead of any action.

• Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures.

• Uses application management software and tools to investigate issues, collect performance statistics and create reports.

• Provides day to day support and oversight, performance management, data backup, system security and problem solving for the assigned business applications.

• Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.

Experience / skills / qualifications:

• Operating System: Windows Server

• Languages: Working knowledge of SQL and any other scripting language.

• Databases: MS SQL

• Service Delivery: Strong understanding of ITIL management principles

• Use of Office 365 toolset

• Use of SQL Server Management Studio

• Knowledge of Microsoft Azure

Our employee values

Draken is committed to eliminating unlawful and unfair discrimination and we celebrate the differences that a diverse workforce brings. A range of perspective and talent supports our values and drives our success, with a mix of voices generating better discussions, business decisions and outcomes for all.

To us, diversity means bringing your own perspective to the conversation; inclusion means having a voice - and equality means that your voice is heard.

At all our sites internationally, every member of the Draken Europe team is accountable to ensure that we are all treated fairly and with respect.

Intolerance has no place in our Company. We condemn it outright. Instead, we strive to create a culture where each person who joins our team feels they have the opportunity to succeed, to grow, and to work within an environment where they can be themselves.

We are also an Armed Forces friendly organisation, and as part of our commitment to the Armed Forces Covenant, welcome applications from veterans and services spouses and partners who met the criteria in our job specifications.

In line with our Disability Confident Commitments, we provide reasonable adjustments to facilitate our interview process, please liaise with us if any reasonable adjustments are required.

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