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Shift Supervisor - Aircraft Maintenance


Job description

The position is to assist the Chief Engineer in ensuring the safety, regulatory compliance, and operational performance of all Part-145 aircraft maintenance activities within Bournemouth Fleet Maintenance and detached locations. This is an essential requirement to ensure the effectiveness delivery of customer contractual requirements. In addition, the Shift Supervisor will provide support to the team with engineering decisions and provide guidance with regard to personal and team development.


Aircraft Maintenance is highly regulated and safety, quality and regulatory compliance is held as the first priority. The Shift Supervisor must drive and deliver a culture of safety first ahead of schedule, with the highest level of safety and regulatory compliance across all relevant areas. Promoting SHE and Security in relation to the performance of fleet maintenance activities is essential.

Operational activities are based around customer requirements; therefore, the preparedness to work additional hours and deploy on detachments in the UK and overseas, is essential in order to deliver a successful maintenance business.

Key Responsibilities

Safety first. Operate at Draken Europe in accordance with the SHE Technical standards. Identify where the SHE Technical Standards are applicable to appointed operations/tasks and apply safe systems of work identified.

To maintain the overall performance of the aircraft maintenance operation and its personnel at a relevant station. This includes, but is not limited to:

Safety, Quality & Regulatory Compliance.

To undertake the role of Designated Shift Supervisor and be particularly responsible for the maintenance of aircraft, aircraft equipment and personnel allocated to their control.

The ground movements of aircraft assigned to them.

Ensuring that all technical staff working within his/her supervision carries out their duties in a safe and proper manner and in accordance with the relevant Maintenance Manuals, and the Company Exposition.

To ensure the correct and timely completion of all aircraft documentation relating to the maintenance activities performed.

To co-ordinate engineering activities, enabling the team to complete tasks to target and within budget.

To review the team performance and provide feedback to the Chief Engineer

Evaluate all existing standards, practices and procedures with a view to continuous improvement and efficiency.

Assist the Chief Engineer (where applicable) in the day-to-day functions of the Bournemouth Fleet Maintenance department and deputise for them in their absence.

Responsible for prioritising tasks and scheduling requirements.

Conducting PDRs on direct reports

Responsible for the development of the team.

Ensuring company values involving staff and development practices are in place.

Achieve optimal aircraft maintenance performance; maintain excellent customer and stakeholder relations.

Other tasks as set by the Senior Base Engineer that are considered to be within the capabilities of the individual and required as part of the daily running of the engineering department.

Core Competencies

Personal Skills/Abilities

Good Change and Project Management Skills.

Team oriented with proven communication and influencing skills.

Customer focussed with exceptional personal and communication skills.

Self-Motivated, confident, and assertive.

A demonstrated capability to work within, and adhere to, a defined set of organisational values.

Medically fit to perform daily engineering duties including detachment working.

A willingness to work shift patterns to suit the business needs.

Security cleared to meet current UK and ITAR requirements in support of the business.

Educational Vocational Qualifications – Previous experience within an aircraft maintenance department. Further Applicable Aircraft Maintenance Experience, Base/Workshops are desirable.

Unrestricted EASA B1 or B2 licence with relevant type rating(s) and company authorisations as applicable.

Proven record of accomplishment, over 3 years at SLAE Level or similar role within an aircraft maintenance environment is essential.

Extensive knowledge of Regulatory requirements related to aircraft maintenance is essential

Basic business skills to understand financial management.

Proven ability to work and deliver, to time pressure and deadlines, using basic project management skills.

Demonstrated high level in Communication, Team Building and Partnership skills in dealing with stakeholders.

The demonstrated ability to motivate people and influence change in line with company organisational values.

An understanding, or preferably evidence, of working within a continuous improvement project.

Key Measures

The Safety, Quality and Regulatory compliance of Fleet / Aircraft Maintenance activities.

Mission Punctuality, aircraft on time performance and MEL rectification.

Contractual delivery compliance, customer satisfaction and organisational reputation.

Staff welfare and morale with effective performance management.

Compliance with all Draken Europe Policies, Procedures, and company ethics.

Delivery of continuous improvement and change in line with best practice.

Draken is committed to eliminating unlawful and unfair discrimination and we celebrate the differences that a diverse workforce brings. A range of perspective and talent supports our values and drives our success, with a mix of voices generating better discussions, business decisions and outcomes for all.

To us, diversity means bringing your own perspective to the conversation; inclusion means having a voice - and equality means that your voice is heard.

At all our sites internationally, every member of the Draken Europe team is accountable to ensure that we are all treated fairly and with respect.

Intolerance has no place in our Company. We condemn it outright. Instead, we strive to create a culture where each person who joins our team feels they have the opportunity to succeed, to grow, and to work within an environment where they can be themself.

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